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FAQ's
How to pay ? TOP
Singapore Customer :
via Local Bank Transfer only
Overseas customers :
via PayPal only
If you do not have Paypal account, you may log in to apply: www.paypal.com
Customers will be notified by email of payment details once we received the order.
All payments must be submitted within 2 days after the Notification Email.
Please ensure email & mailing address are updated at the time of check out.
In the event of typographical errors, ViVE Beads reserves the right to change the items at the correct price.
Happy Shopping with ViVE Beads !!
How long does it take for me to receive the products from ViVE Creation? TOP
For Local customer paying via bank transfer, ViVE Creation will deliver within 3 working days after payment is received.
For Overseas customer, ViVE Creation will ship within 3 working days after payment is received from PayPal. Customer will receive the products 1-2 weeks later depending on location. Is there any min order ? TOP
Yes, min order is S$20.00. Shipping Information TOP
We sell online only
Sorry we Do Not Meet up or allow Self-collection.
We use Singpost for ALL our orders.
Postage and handling fee will be notify in another email to buyer once we have sort out the weight of the items.
All products will be well protected for shipment – fragile items will have multi-layer bubble wrap before placing in their final packaging.
ViVE Beads is not responsible for any delay or damage for orders shipped via Singpost.
* We are not liable for lost mail, therefore we strongly recommend registered mail.
Singapore Buyers :
All local order will be delivered by Singpost (Normal mail or Registered Mail).
We will mail out your order within 3 working days upon receipt of your payment.
Local Standard Postage and Handling Charges (Estimated)
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20gm to 100gm - $1.20
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101gm to 250gm- $1.50
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251gm to 500gm- $2.00
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501gm to 1000gm -$3.00
* For registered mail Add another additional of $2.50.
Overseas Buyers :
All our international purchases will be shipped by Registered Mail to avoid missing items, we will mail out your order within 3 working days upon receipt of your payment.
Below is a guide line of International Postage and Handling Charges.
( Final shipping charges wil be sent to buyer via email after received your order.)
Zone 1
Malaysia and Burnei (50g S$1.50, 100g S$2.00, 500g S$6.00, 1kg S$11.00)
Zone 2
Countries in Asia & the Pacific (except Australia, Japan & New Zealand)
- 50gm- $2.50
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100gm- $4.00
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500gm- $15.00
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1000gm-$27.50
Zone 3
Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East.
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50gm- $3.50
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100gm- $5.50
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500gm- $20.00
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1000gm- $38.50
* All the above rate will add another additional of $2.50 for registered mail.
Please refer to Singpost website www.singpost.com for more details about the shipping charges calculation.
What if I am dissatisfied with some products I have purchased? Can I exchange it? TOP
We will honour requests for an exchange EXCEPT items on Discounts/Clearance/ Bulk purchase/ Special request/ Books/ DIY kits and Cut to Measure (Chain, ribbon etc).
We will not honour request for an exchange for items damaged during shipping or items that vary slightly in colour from what is shown on the computer screen.
All returned items must be sent back in its original packaging with bubble wrap within 14 days after our shipped date.
We reserve the rights to reject items not in their original packaging or damage during return.
Customers will bear the shipping cost (two-way) for the returned items.
* We are not liable for lost mail, therefore we strongly recommend registered mail.
Returned items must be exchanged for one that is of equal or higher value. Buyers are required to top up the difference in price No refund will be given for items exchanged for one that is lower in value. All information about our workshops : TOP
Click the picture for the link :
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